Refund policy

Return & Exchange Policy

At Soulbros NYC, we take pride in the quality of every piece we create. If you’re not completely satisfied with your purchase, we’re happy to offer an exchange in accordance with the policy below.

Exchanges

We accept exchanges within 30 days of the delivery date.

To be eligible for an exchange, your item must:

Be unworn, unused, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by the original receipt or other proof of purchase.

Items that do not meet these requirements may not be eligible for an exchange.

No Refunds

All sales are final. We do not offer refunds.

Eligible items may only be exchanged for another size, color (if available), or store credit if the requested replacement is unavailable.

Non-Exchangeable Items

The following items are not eligible for exchange:

Final sale items.
Gift cards.
Items that have been worn, washed, altered, damaged, or are missing tags or original packaging.

How to Start an Exchange

To request an exchange, please contact us at shop@soulbrosnyc.com within 30 days of receiving your order. Include:

Your order number.
Proof of purchase.
The item(s) you wish to exchange.
The reason for your exchange.

Once your request is approved, we’ll provide return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.

We recommend using a trackable shipping service, as Soulbros NYC is not responsible for returns lost or damaged during transit.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos of the issue so we can resolve it as quickly as possible.